Shipping Policy
At Nuvopawcare™, we want every pet family to enjoy a smooth and reliable delivery experience. This policy explains our processing, shipping, tracking, and delivery procedures.
Order Processing Time
After an order is successfully placed,
Nuvopawcare™ will begin preparing your pet product
for shipment.
Processing time may vary depending on product
availability, order volume, and fulfillment
requirements.
Customers will receive shipping information after
the order has been processed.
Shipping Time
Delivery time depends on the destination, shipping
method, product availability, and carrier
processing.
Estimated delivery times may vary due to factors
including weather conditions, holidays, carrier
delays, or circumstances outside of our control.
Nuvopawcare™ works to ensure orders are delivered
as smoothly as possible.
Tracking Orders
Once your order has been shipped, tracking
information will be provided.
Customers may use the tracking information to follow
their package progress.
If tracking information does not update immediately,
please allow additional processing time from the
shipping carrier.
Shipping Address
Customers are responsible for providing accurate and
complete shipping information when placing an order.
Please carefully review your delivery address before
completing checkout.
If you need to update your address, please contact
Nuvopawcare™ customer support as soon as possible.
Address changes may not be possible after the order
has entered shipment preparation.
Delivery Issues
If your package arrives damaged, is delayed, or you
experience any delivery issue, please contact our
customer support team.
Please provide:
• Order number.
• Shipping details.
• Photos or information describing the issue when
necessary.
Our team will review your request and provide
assistance.
International Shipping
Shipping availability may vary depending on the
destination.
Customers are responsible for providing accurate
delivery information and reviewing any applicable
shipping requirements.
Customer Support
For shipping questions, order assistance, or delivery
support, please contact Nuvopawcare™.
Support Email:
service@nuvopawcare.com
Phone:
+86 189-1651-9342
Customer Service Hours:
8:00 AM–10:00 PM · Daily
Company Details
Brand
Nuvopawcare™
Legal Company
Shanghai Rusheng Medical Technology Co., Ltd.
Company Type
Limited Liability Company
(Sole Proprietorship by Natural Person)
Owner
Peng Xiangyang
Website
nuvopawcare.com
Business Address
No. 19, Lane 38, Caoli Road,
Fengjing Town, Jinshan District,
Shanghai, China
(Xingta Economic Community)
Support Email
service@nuvopawcare.com
Phone
+86 189-1651-9342
Customer Service Hours
8:00 AM–10:00 PM · Daily