Return & Refund Policy
At Nuvopawcare™, we want every pet family to have confidence when shopping with us. This policy explains our return process, refund conditions, and customer support procedures.
Return Eligibility
Nuvopawcare™ accepts eligible return requests for
products that meet our return requirements.
To qualify for a return:
• Products must be unused and in original
condition.
• Products should include original packaging and
accessories.
• Return requests must be submitted within the
applicable return period.
Products that show signs of use, damage caused by
customers, or missing components may not qualify
for return.
Return Process
To request a return, please contact Nuvopawcare™
customer support with your order information.
Please provide:
• Order number.
• Product information.
• Reason for return.
• Photos or details when necessary.
Our team will review your request and provide
return instructions.
Refund Information
Once a returned product has been received and
inspected, Nuvopawcare™ will process eligible
refunds.
Approved refunds will be issued to the original
payment method.
Processing times may vary depending on your payment
provider.
Exchange Policy
If you receive a defective or incorrect product,
please contact Nuvopawcare™ customer support.
Our team will review the situation and provide
assistance based on your order circumstances.
Damaged Products
If your product arrives damaged, defective, or
different from what you ordered, please contact
Nuvopawcare™ as soon as possible.
Please provide:
• Order number.
• Product information.
• Photos showing the issue.
Our customer support team will review your request
and help provide an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return due
to hygiene, safety, or product condition reasons.
Products that have been used, modified, damaged,
or returned without original packaging may not be
accepted.
Order Cancellation
If you need to cancel an order, please contact
Nuvopawcare™ customer support as soon as possible.
Cancellation requests can only be processed before
the order enters shipment preparation.
Customer Support
For return, refund, or product assistance, please
contact Nuvopawcare™.
Support Email:
service@nuvopawcare.com
Phone:
+86 189-1651-9342
Customer Service Hours:
8:00 AM–10:00 PM · Daily
Company Details
Brand
Nuvopawcare™
Legal Company
Shanghai Rusheng Medical Technology Co., Ltd.
Company Type
Limited Liability Company
(Sole Proprietorship by Natural Person)
Owner
Peng Xiangyang
Website
nuvopawcare.com
Business Address
No. 19, Lane 38, Caoli Road,
Fengjing Town, Jinshan District,
Shanghai, China
(Xingta Economic Community)
Support Email
service@nuvopawcare.com
Phone
+86 189-1651-9342
Customer Service Hours
8:00 AM–10:00 PM · Daily